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These Terms of Service ("Terms") govern your use of elevebrandingagency.com and the services provided by Elevé Branding Agency LLC ("Elevé," "we," "us," or "our"). By using our website or engaging our services, you agree to these Terms.
Our services
Elevé is a patient-acquisition agency for med spas. Our core service builds and runs the marketing system that fills your calendar — offer and messaging, ad creative, landing pages and funnels, CRM and automations, follow-up, and the management of paid advertising (such as Meta ads). Branding, website design, social media management, and product development are available as optional add-ons. The specific scope, deliverables, timeline, guarantee, and price for any engagement are set out in a separate proposal or agreement between you and Elevé. If anything in a signed agreement conflicts with these Terms, the signed agreement controls.
Payments and advertising spend
Fees, billing schedule, and any minimum term are set out in your signed agreement. Unless your agreement says otherwise, service fees are billed in advance and the first payment is due at signing before work begins. There is no separate setup or build fee for our core service.
Advertising spend is separate from our service fees. You fund and pay for your own advertising directly to the advertising platform (for example, Meta) from an account you own. Advertising spend is never billed through Elevé. You are responsible for maintaining the minimum advertising budget stated in your agreement.
For product-development add-ons, costs follow a deposit schedule set out in your agreement and are committed to vendors on your behalf; those terms control for that work.
Performance guarantee
Where your signed agreement includes a performance guarantee, that guarantee is a marketing-performance commitment to deliver a stated number of qualified treatment inquiries within a stated period — for example, at least 60 new treatment inquiries in 90 days, or we continue working at no additional management cost until we do. A "treatment inquiry" is a prospect in your service area who reaches out about a treatment you advertise and provides valid contact details.
The guarantee covers inquiries only. We do not guarantee a number of patients, consultations, appointments, revenue, or any medical or clinical outcome, because those depend on factors within your control. The guarantee applies only while you meet the client responsibilities in your agreement (including funding the advertising account, responding to inquiries promptly, and keeping the system active). The exact terms, conditions, and make-good remedy are defined in your signed agreement, which controls.
Revisions
Each engagement includes the number of revision rounds stated in your proposal or agreement. Additional revisions beyond that are billed at our then-current hourly rate.
Intellectual property and system access
You retain ownership of any materials you provide to us. Upon full payment, ownership of the final, approved creative deliverables transfers to you, unless your agreement states otherwise. Preliminary concepts, drafts, working files, and unused designs remain our property unless purchased separately. We may display completed work in our portfolio and marketing unless you ask us in writing not to.
Parts of our service — including funnels, landing pages, CRM, automations, and follow-up systems — are built and operated inside Elevé's own software environment (such as GoHighLevel) and are provided as part of the service while your account is active. If your engagement ends, access to those Elevé-built and Elevé-operated systems ends, and we stop running advertising and producing creative. You always keep your own advertising account and your data; on request before access ends, we will export your lead and contact list to you.
Quotes, payments, and deposits
Quotes are based on the scope you provide and are valid for the period stated in the quote. Unless your separate agreement says otherwise, project work begins after a deposit is received, and the remaining balance is due before final files or assets are delivered or a project goes live. Deposits are non-refundable, as they reserve our time and cover work already begun.
Revisions
Each engagement includes the number of revision rounds stated in your proposal or agreement. Additional revisions beyond that are billed at our then-current hourly rate.
Intellectual property
You retain ownership of any materials you provide to us. Upon full payment, ownership of the final, approved creative deliverables transfers to you, unless your agreement states otherwise. Preliminary concepts, drafts, working files, and unused designs remain our property unless purchased separately. We may display completed work in our portfolio and marketing unless you ask us in writing not to.
Parts of our service — including funnels, landing pages, CRM, automations, and follow-up systems — are built and operated inside Elevé's own software environment (such as GoHighLevel) and are provided as part of the service while your account is active. If your engagement ends, access to those Elevé-built and Elevé-operated systems ends, and we stop running advertising and producing creative. You always keep your own advertising account and your data; on request before access ends, we will export your lead and contact list to you.
Your responsibilities
You agree to provide accurate information, supply materials and approvals in a timely way, fund and maintain your own advertising account, and respond to inquiries and leads promptly. You confirm that any content you give us (logos, text, images, trademarks) is yours to use or properly licensed. You are responsible for the final review and approval of all work before it is published or produced.
Medical, health, and regulatory compliance
Our systems handle marketing and lead data only. You agree not to submit patient medical records or protected health information to us or through the systems we build. Elevé is not a HIPAA business associate. You are solely responsible for your own medical, advertising, and regulatory compliance in your state, including any consent required to use patient photos or testimonials.
Cancellations and refunds
To cancel an engagement, you must notify us in writing by email at [email protected]. Verbal notice, text messages, and social media messages do not count as cancellation. Cancellation takes effect on the date we receive your written notice. For ongoing services, the minimum term and notice period in your signed agreement apply — for example, our core service carries a three-month minimum and requires 30 days' written notice, and fees continue until that notice period ends.
All payments are non-refundable. This includes prepaid and monthly service fees and any amount paid toward work already in progress. Product-development costs are non-refundable once an order, sample, or production run has been placed with a vendor, since those costs are committed on your behalf. If you cancel, you remain responsible for payment for all work completed and any costs we have already committed to up to the cancellation date.
SMS and text messaging
If you opt in to receive text messages from us, message frequency varies and message and data rates may apply. You can reply STOP to opt out or HELP for assistance at any time. Your mobile opt-in information is never shared with third parties or affiliates. See our Privacy Policy for details.
Third-party tools and platforms
Our services may rely on third-party platforms (such as hosting, CRM, e-commerce, and advertising tools). We are not responsible for the performance, availability, pricing, or policies of those third parties.
Disclaimer and limitation of liability
Except for any performance guarantee expressly stated in your signed agreement, our services and website are provided "as is" without warranties of any kind, to the fullest extent allowed by law. Apart from that stated guarantee, we do not guarantee specific business results such as patients, sales, search rankings, or revenue, and individual results vary. To the maximum extent permitted by law, Elevé's total liability for any claim arising from our services will not exceed the amount you paid us for the specific engagement giving rise to the claim.
Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Florida.
Changes to these Terms
We may update these Terms from time to time. When we do, we'll change the "Last updated" date above. Continued use of our website or services after changes means you accept the updated Terms.
