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Elevé Branding Agency LLC ("Elevé," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to elevebrandingagency.com and any forms, services, or communications connected to it.
By using our website or submitting a form, you agree to this Privacy Policy.
Information we collect
Information you give us. When you fill out a form, book a call, or subscribe to our newsletter, we may collect your name, email address, phone number, business or location details, and any information you include about your spa or project.
Information collected automatically. When you visit our site, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and how you arrived at our site. We use cookies and similar technologies to do this. You can control cookies through your browser settings.
We collect business and marketing information only. Please do not submit any patient medical records or protected health information through our website or forms. Elevé handles lead and marketing data only and is not a HIPAA business associate.
How we use your information
We use the information we collect to:
- Respond to your inquiries
- Schedule and manage calls and appointments
- Deliver the services you request
- Send you transactional messages (such as appointment reminders and project updates)
- Send you marketing or promotional messages, only if you have opted in
- Measure and improve our website, services, and advertising
- Comply with our legal obligations
SMS and text messaging
If you provide your phone number and check a consent box on one of our forms, you agree to receive text messages from Elevé Branding Agency related to that consent (for example: replies to your inquiry, appointment reminders, project updates, and—if you opted in separately—marketing and promotional messages).
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance. Opting out of text messages will not affect the other services we provide to you.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates under any circumstances.
How we share your information
We do not sell your personal information. We may share information only with:
- Service providers who help us operate our business (such as our CRM, scheduling, email, and analytics tools), and only to the extent needed to perform their services for us.
- Advertising and analytics partners - We use tools such as the Meta (Facebook/Instagram) Pixel and Google Analytics to understand site activity and to measure and improve our advertising. These partners may set cookies and receive limited data (such as a hashed email or device identifier) to show you relevant ads and measure their performance. You can opt out of personalized ads through your Meta and Google ad settings and manage cookies through your browser.
- Legal and safety reasons, if required by law or to protect our rights, property, or safety.
As stated above, SMS opt-in data is never shared with anyone for any purpose.
Data retention
We keep your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your information at any time using the contact details below.
Your choices and rights
You may ask us to access, correct, or delete the personal information we hold about you. You can unsubscribe from marketing emails using the link in any email, and opt out of texts by replying STOP. To make any request, contact us using the details below.
If you are a California resident, you have the right to know what personal information we collect, request that we delete it, and opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise any of these rights, contact us using the details below, and we will not discriminate against you for doing so.
Third-party links
Our website may link to other sites we don't control. We're not responsible for the privacy practices of those sites. Please review their policies separately.
Children's privacy
Our website and services are not directed to children under 18, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Security
We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date above. Continued use of our website after changes means you accept the updated policy.
